Working with you to find solutions
Mediations, Investigations, Negotiations and Conflict Coaching for workplaces
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Our Approach
We want to find the best solution to your problem. This means we will need to have a discussion about the issue before we can give you a quote on what it will cost. Sometimes we will recommend a combination of processes because we know from experience, that the problem is often not as straight forward as you would expect. Once we have determined what the issues are and made a recommendation on how to solve the problem, we investigate the matter, speak with the parties separately and confidentially and then move towards a resolution.
Whether its a mediation, investigation or conflict coaching, or a combination of these interventions, our objective is to solve the issue and then to leave the organization in a better place than when we started. We aim to build resilience in the staff who we work with and in the broader business unit.
David Toll - Director
David Toll LLB, MBA, GAICD
David Toll is the director and principal practitioner at Professional Mediation Pty Ltd. He is experienced, nationally accredited and has successfully found solutions to disputes arising within private companies, local and state government organisations, schools and universities, law firms, emergency services, sporting organisations and Boards.
David has a law degree, Masters in business administration, company directorship and a range of other academic qualifications. He is also a former detective, business owner and has worked in senior executive roles for a range of organisations and with and on Boards. David is an accredited Mediator, Investigator, Conflict coach and has undertaken negotiation and leadership training at Harvard Law School. Having witnessed the impact of unresolved conflict in the workplace (Lost productivity, damaged relationships and physical and emotional ill-health) David established Professional Mediation to proactively address workplace conflict. David’s ability to successfully work with individuals and entities across numerous situations to create common sense and acceptable solutions have proven extremely beneficial to the individuals involved but also have allowed the organisations to grow and improve workplace culture. David is always happy to have informal obligation-free conversations about the services Professional Mediation provides, or to suggest strategies to approach a problem or circumstance.
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David is a member of The Resolution Institute (formerly LEADR) the leading professional body in NSW for mediation and dispute resolution, and is a panel member for alternative dispute resolution with the NSW Police Service and the NSW small business ombudsman. He subscribes to the code of ethics underpinning the practice of mediation and carries full insurance as a practicing mediator and subscribes to the code of conduct for all accredited services.
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Testimonials
‘We engaged David to mediate an issue between our CEO and a senior staff member which was a long-standing problem for the board. David mediated the issues with the parties and followed up with the staff to make sure the agreed outcomes from the mediation were still being followed. He was very professional and solved the problem for our business. His background was very helpful because he understood the issues in the right context.’ Board Director - NSW Sporting Organisation
‘I found David to be very approachable, knowledgeable and helpful with our problem. He quickly engaged with a difficult matter and was able to facilitate a mediation which I’m pleased to say has resulted in a long-term solution. Because he has been experienced in the sector, he grasped the key issues and knew how to navigate a complex circumstance. I recommend his services.’ HR Manager - University Sector
‘We have engaged David’s services through professional mediation for both mediations and investigations. He is always responsive and delivers quality outcomes in both areas. He manages the really difficult things very well and gets great outcomes. We have used his services over a long time for a range of difficult matters involving internal conflict.’ - Manager People and Culture - NSW Local Government
‘I have had a very good experience with David Toll’s service to our organisation in Mediation and Investigation. He was timely, efficient, an excellent communicator and achieved the results we wanted. The feedback from the staff he dealt with was also very good.’ - Senior HR Manager - NSW Government Department
‘David was very approachable and listened to the issues involved in our workplace conflict. He was able to provide some advice which helped us for the future and then was extremely helpful in delivering outcomes in the mediation he conducted for us.’ - CEO, NFP